Roompal
Account & Data Deletion Policy
You can delete your Roompal account at any time, and we will erase your personal data within 30 days, except the records listed in section 4. This page is also published at roompal.ph/delete-account.
1. How to request deletion
- In the app: Profile, Delete Account. This works for the renter, landlord and guarantor roles.
- Without the app: email roompal.ph@gmail.com from the address on your account, with the subject "Account deletion request". We may ask you to confirm your identity before we act.
2. Before you delete
- Cancel Renter Premium in your App Store or Google Play settings first. Deleting your Roompal account does not stop the store from charging you.
- Unused listing credits and any remaining Premium time are lost, and are not refunded.
- Deleting your account does not end a lease you signed or co-signed, or any money you owe or are owed under it.
- Download any lease PDFs or records you want to keep.
3. What we delete
- Your profile and sign-in account
- Your Renter Resume and every document you uploaded to it
- Your ID verification photos and verification record
- Your guarantor profile, invites and links to renters
- Your listing drafts, favourites, notifications and devices registered for push notifications
- Support requests you filed and reports you made
- Photos and files you uploaded that no other record still uses
Your active listings are taken down. Copies in our backups are overwritten within 7 days.
4. What we keep, and why
Some records involve another person, or the law requires us to keep them. We keep only what is needed, and for no longer than the Privacy Policy states.
| Record | Why we keep it |
|---|---|
| Applications, listings and messages shared with another user | They belong to the other person's history too. Your name is replaced with "Deleted user". |
| Leases, signatures and rent records | They are evidence of a contract between you and others |
| Purchase, credit and subscription records | Tax, accounting and fraud prevention |
| Records of which legal documents you accepted | Proof of consent |
| Logs of who viewed documents, and moderation records | Security, and to stop banned users returning |
5. What happens next
- We confirm we have received your request.
- You can keep using Roompal until the deletion is done, and you can cancel the request by replying to our confirmation.
- We erase your data within 30 days and email you when it is done.
- After that, the account cannot be restored. You can create a new one, but your old data, credits and verification will not carry over.
6. Other requests
You can also ask us to delete specific data without closing your account, or to send you a copy of your data first. Email roompal.ph@gmail.com. Your full rights are listed in the Privacy Policy.